Hertz in Madrid

🕗 opening times

comments 5

• en

  S C

  :: 14 March 2018 15:02:12

  I walked around (literally) the station inside and out for an hour and a half dragging my luggage, calling their phone number several times to ask where they were at Atocha. No answer. Took the train to Toledo and the very kind woman at the front desk of my hotel tried calling several different Hertz offices in Madrid. No answer. This was not bad customer service. This was a complete refusal to provide the service that I had already paid for. I am irate. Thank goodness for RENFE.

• en

  J L

  :: 12 February 2018 13:57:27

  Wrong location. Dont drive to here if you are searching for Hertz, you will be in trouble because it is a busy road and the shop does not exist.

• 

  Branislav Savic

  :: 05 January 2018 19:54:04

  This is the wrong place on the map !!! I was searching, with the kids in the car, for more than an hour. Hertz is not answering phone, google and hertz car navigation displaying wrong location, other location is only for bikes and not car return. Finally the girl on the phone could give me the coordinates and staff there is nice but Hertz management deserves 0 POINTS! After this experience NEVER EVER HERTZ!

• 

  Miguel Calvo

  :: 07 December 2017 09:39:06

  No existe

• es

  Jaime Andreu

  :: 05 April 2017 17:04:01

  Muy descontento, tuve un problema con ellos y el personal no se mostró en ningún momento pro activo para ayudarme a resolver la incidencia.